SHAKIR ANSARI
Delivered VMA services to optimize administrative processes and improve patient engagement for Mental Wellness First.
Business Type
Mental Wellness First
Live On
–
Location
Australia
Work
Virtual Assistant Service
Categories
Provided Virtual Medical Assistant (VMA) services to Mental Wellness First through RTP Virtual Assistants, focusing on streamlining administrative tasks such as appointment scheduling, patient follow-ups, and managing patient communications to enhance operational efficiency.
Diverse Task Management:
Coordinating a wide range of administrative duties, from appointment scheduling to triage, while maintaining high efficiency.
Patient Communication:
Ensuring all patient interactions, including voicemails and online requests, were managed promptly and accurately.
Workflow Integration:
Integrating VMA services seamlessly into existing workflows without disrupting daily operations.
Holistic VMA Implementation:
We implemented a broad range of VMA services, from appointment booking and rescheduling to managing chart preparations, triage, demo updates, and prior authorizations. Our team also handled voicemail communications, ensuring that all patient interactions were addressed promptly. By automating and optimizing these tasks, we significantly reduced the administrative burden on the medical staff and improved overall patient satisfaction.
RTP Virtual Assistants:
Utilized for efficient management and automation of various administrative tasks.
Google Meet:
Facilitated virtual meetings and communication between staff and patients.
eClinicalWorks (eCW):
Integrated for effective patient management and charting.
RingCentral:
Managed communication and voicemail services, ensuring prompt responses to patient inquiries.
Timeline:
The project spanned 5 months, with continuous service delivery and process optimization.
Phase 1:
Onboarding and initial setup of VMA services.
Phase 2:
Full implementation of services, including appointment management and triage.
Phase 3:
Ongoing support, optimization, and integration of additional tools like eCW and RingCentral.
Operational Efficiency:
Significantly reduced the administrative workload, allowing medical staff to focus more on patient care.
Improved Patient Experience:
Ensured prompt, reliable communication and streamlined processes, leading to higher patient satisfaction.
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